ZoonDub – Frequently Asked Questions
Planning your stay at ZoonDub?
Here are the answers to the questions families most often ask before booking.
1. How many bedrooms does ZoonDub have?
ZoonDub has five air-conditioned bedrooms.
The main wooden chalet has three bedrooms on the upper level. The remaining two bedrooms are in our BulBul Houseboat, located in the same complex on the other side of the swimming pool.
Each bedroom has an attached bathroom, a King or Queen size bed with a premium 10-inch mattress, a tea/coffee kettle with supplies, a built-in wardrobe and beautiful valley views.
We have a bonus Family Sleeping Room which can sleep 6-7 people on mattresses
2. How many guests can ZoonDub accommodate?
ZoonDub comfortably accommodates up to 20 guests, depending on the mix of adults and children and your preferred sleeping arrangement.
Most families of 6 to 14 guests enjoy a very spacious stay. Larger groups are comfortably accommodated using additional mattresses and our carpeted Indian Baithak.
For groups larger than 20, additional sleeping rooms can usually be arranged in a neighbouring villa, subject to availability.
3. What is the tariff at ZoonDub?
ZoonDub is booked as an entire private estate and not on a per-room basis.
Our standard tariff includes exclusive use of the property, all meals and the services of our hospitality team.
For complete details of our tariff please click here.
4. Is food included in the tariff?
Yes. The standard tariff includes lunch on arrival, evening tea, dinner and breakfast on the day of departure.
If you have any dietary preferences or special requirements, please let us know in advance.
For our complete menu and meal options, please click here.
5. Are all the bedrooms and common areas air-conditioned?
All five bedrooms are fully air-conditioned.
The common areas are not air-conditioned by design. ZoonDub enjoys natural cross-ventilation, large windows and pleasant valley breezes. Most guests prefer to keep the windows open and enjoy the fresh air rather than sit in an air-conditioned hall.
6. How many bedrooms are on the ground floor?
The main wooden chalet has three bedrooms, all located on the upper level.
The remaining two bedrooms are in our BulBul Houseboat, located in the same complex on the other side of the swimming pool. Both of these bedrooms are at ground level.
If your group includes senior citizens or anyone with mobility concerns, please mention this while booking. We’ll be happy to explain the layout and help you decide whether ZoonDub is the right choice for your family.
7. Is ZoonDub suitable for senior citizens?
Many of our guests visit ZoonDub with parents and grandparents.
However, the property is built on a natural hillside and involves walking between different areas. If any member of your family has limited mobility, please discuss it with us before booking. We’ll be happy to explain the layout honestly so you can make an informed decision.
8. How far is ZoonDub from Mumbai, Pune and Lonavala?
Approximate driving times are:
• Mumbai – 2½ to 3 hours
• Navi Mumbai – 2 hours
• Pune – About 2 hours
• Aundh / Wakad– 1 Hour
• Lonavala – About 25 to 40 minutes
For the most accurate directions, please click here for Google Maps.
9. Is the road to ZoonDub suitable for sedans and luxury cars?
Yes. The road to ZoonDub is excellent.
The last 100 metres from the main road may become a little rough during periods of heavy rain. If informed, our staff will meet you at the main road and guide you to the property.
10. Can we check in before 2:00 PM?
Many families prefer to leave early to avoid traffic and make the most of their day.
Whenever possible, we’re happy to offer an earlier check-in at no additional charge. This depends on whether the property was occupied the previous night and whether our team has had sufficient time to prepare the estate.
Please let us know in advance if early check-in is important to you.
11. Is parking available?
Yes. Complimentary parking is available at ZoonDub and your vehicles remain safely parked throughout your stay.
If your group is travelling by coach or a bus, please let us know in advance. We can accommodate coach parking as well.
12. Can we bring our pets?
Yes. Well-behaved pets are welcome at ZoonDub.
We simply ask pet owners to ensure that their pets are under control, do not damage the property and do not inconvenience other members of their own family.
Please let us know while booking if you’ll be bringing your pet.
13. Can you arrange birthdays, anniversaries or other special celebrations?
Yes.
ZoonDub has hosted over 50 birthdays, anniversaries and other life celebrations. We’ll discuss your plans in advance and ensure everything is ready before you arrive so you can simply relax and enjoy the occasion.
14. Can you share your menu? Can we decide our own menu?
Certainly.
We offer a wide selection of vegetarian, non-vegetarian and Jain dishes.
If there’s a particular dish you’d like, just ask. If the ingredients are locally available and it can be prepared in our kitchen, we’ll be happy to do our best.
To view our complete menu, please click here.
15. Is there a nearby market in case we need medicines or other essentials?
Yes.
A well-stocked convenience store is located about 500 metres from ZoonDub.
If you need medicines, baby supplies or other everyday essentials during your stay, simply let our team know. In most cases, Sandeep will be happy to arrange them for you.
16. Can we bring our own alcohol?
Yes.
Guests are welcome to bring their own alcoholic beverages for personal consumption during their stay.
We simply request that alcohol is consumed responsibly and in accordance with applicable laws.
17. Can we bring outside food?
As a general policy, outside food is not permitted at ZoonDub.
Our meals are an integral part of the ZoonDub experience and are freshly prepared in our kitchen. If any member of your family has a genuine medical or dietary requirement, please let us know in advance and we’ll do our best to help.
18. Can drivers or domestic help stay at ZoonDub?
Yes.
Separate accommodation is available for drivers and domestic help at an additional charge.
Please let us know while making your booking so that we can make the necessary arrangements.
19. Are there any restrictions on late-night music and sound?
At ZoonDub, there are no rules or restrictions except those imposed by the law of the land.
We simply ask our guests to treat the property and its peaceful surroundings with the same care and consideration as they would their own home.
20. What is the booking process?
Booking ZoonDub is simple.
Check availability, confirm your dates, pay the booking advance and your booking is confirmed.
We’ll remain in touch until your arrival to help with menus, celebrations, directions and anything else you may need.
For complete booking terms and payment details, please click here.
21. What is the cancellation or rescheduling policy?
We understand that plans sometimes change.
If you need to cancel or reschedule your booking, please let us know at the earliest. We’ll always try to find a fair and practical solution based on the notice period and our ability to rebook the dates.
Complete cancellation and rescheduling policy will be shared before booking is made.
22. Are there any additional charges?
The tariff agreed at the time of booking covers everything that has been confirmed with you.
Additional charges apply only if you request optional services or purchases that were not part of your booking, such as special decorations, extra guests, driver accommodation or damages caused during your stay.
Wherever possible, such charges will always be discussed with you in advance.
23. What activities are available at ZoonDub?
From children’s activities and family games to outdoor experiences around Pawna, there’s something for every age group.
To explore the complete list of activities, please click here.
24. How do guests rate ZoonDub?
We believe our guests describe ZoonDub far better than we ever can.
Please click here to read our latest Google Reviews and see what families have to say about their stay.
25. I still have a question.
We’ll be delighted to help.
Please feel free to speak directly with the owner or a member of the ZoonDub team. We’ll answer your questions honestly and help you decide whether ZoonDub is the right place for your family.